Maintenance & Warranty | EvoSilica®
EvoSilica® zero-silica engineered stone is a premium, silica-free alternative to traditional quartz surfaces, designed to eliminate health risks associated with crystalline silica dust. Composed of natural minerals, resins, and pigments, it offers durability, aesthetic versatility, and enhanced safety. Proper maintenance and understanding warranty terms are critical to preserving its performance and appearance. This guide outlines care protocols and warranty considerations specific to EvoSilica®.
Maintenance of EvoSilica® Zero Silica Pure Innovation
1. Daily Care
Cleaning: Use mild, pH-neutral dish soap or dedicated stone cleaners. Avoid abrasive pads or harsh chemicals (e.g., bleach, ammonia). Wipe spills promptly, especially acidic substances (citrus, vinegar) or pigmented liquids (red wine, coffee), to prevent surface dullness.
Surface Protection: Use trivets or heat pads for hot cookware (recommended up to 150°C/300°F).
Avoid cutting directly on the surface to prevent scratches; use cutting boards.
2. Periodic Maintenance
Stain Prevention: While non-porous, Evosilica resists stains better than natural stone. For stubborn residues, use a baking soda paste or manufacturer-approved cleaners.
Surface Refresh: Buff minor scratches with a soft cloth and non-abrasive polishing compound.
Professional Cleaning: Schedule annual deep cleaning for high-traffic areas (e.g., kitchens, commercial spaces).
3. Preventive Measures
UV Exposure: Limit prolonged direct sunlight to prevent potential fading (varies by pigment density). Use UV-resistant window films if installed near windows.
Impact Protection: Avoid dropping heavy objects to prevent chipping or cracking.
Chemical Exposure: Avoid prolonged contact with solvents (e.g., nail polish remover, paint thinner).
4. Repair & Restoration
Minor Scratches/Etches: Use manufacturer-recommended repair kits for DIY fixes.
Chips/Cracks: Contact certified technicians for epoxy resin repairs or partial replacement.
Refinishing: Professional polishing restores shine; honing can achieve matte finishes.
Warranty Considerations for EvoSilica® Zero Silica Pure Innovation
1. Types of Warranties
Material Warranty: Covers manufacturing defects (e.g., color inconsistencies, structural flaws). Typically 15 years, depending on the manufacturer.
Installation Warranty: Covers workmanship errors (e.g., improper adhesion, seam visibility). Usually 1–5 years from the installer.
2. Coverage Details
Inclusions: Defects in material composition (e.g., resin separation, air bubbles).
Color fading beyond manufacturer-stated tolerances.
Exclusions: Damage from improper maintenance (e.g., abrasive cleaners, heat exposure). Physical abuse (e.g., impacts, scratches from knives). Modifications by unauthorized technicians. Duration & Limitations.
Material Warranty: Often 15 years, non-prorated for defects.
Void Conditions: Failure to follow care guidelines. Unauthorized repairs or alterations.
3. Claims Process
Documentation: Retain purchase receipts, installation certificates, and maintenance records.
Inspection: Manufacturers may require photos or on-site assessments to validate claims.
Resolution: Repairs, replacements, or refunds based on defect severity.
Best Practices for Warranty Compliance
Follow Manufacturer Guidelines: Use approved cleaning products and avoid prohibited practices (e.g., steam cleaning).
Professional Installation: Ensure installers are certified by the manufacturer.
Preventive Maintenance: Adhere to recommended care routines to avoid voiding coverage.
Industry Standards & Certifications
Look for compliance with ISO 14001 (environmental management) or NSF/ANSI 51 (food safety) for kitchens.
Refer to the manufacturer’s technical specifications for UV stability, heat resistance, and scratch tolerance.
EvoSilica® zero-silica engineered stone combines safety, durability, and design flexibility, making it ideal for residential and commercial applications. Adhering to maintenance guidelines ensures long-term beauty and functionality, while understanding warranty terms protects against manufacturing or installation flaws. Always consult the manufacturer’s care manual and clarify warranty scope before installation to maximize your investment.